Situation Critical, User Feeling Suicidal!

trench owl1

You may remember Hilary Syddall; she was a user who lost her suicide support group last August. You can find her original story here.  Well, her story has escalated.

Not long ago, she disappeared from my personal  group and I had to manually put her back in, and no, she had not left on her own. I even discussed it with Jeff Bonforte on Twitter.  Now, it’s gotten much worse.  Here is our group & e-mail exchange from today:

Hilary: “I now use my Gmail address for my groups (those few I am still in), I get the messages BUT if I want to go into the group pages I HAVE to have a Yahoo Mail account (not going to happen! I have stopped using my yahoo mail as it was making me feel sick with the flashing ads etc, even with ad blocker via Firefox on)”

Shal Farley responded to her that she didn’t have to use the Yahoo e-mail account to get in her groups, only to access the group.

Hilary (responding to Shal):  “all well and good, but I am a member of this group and it doesn’t show up in my groups, I have linked this address to yahell (and NOT happy doing that!) and STILL my groups don’t show up, how much MORE can they feck this up?”

Then I wrote her privately:  “Do you still show as a member of Hollow Tree? One recommendation if you can’t see your group list is to bookmark them both.”

Hilary responded privately:  “It asks me to verify my address every time, then doesn’t let me join/enter do anything (oh it does take me to a page telling me this is the new and improved group experience!), I can’t even FIND Hollow Tree, I have burst into tears once today already trying to solve this, I deleted cookies, firefox is on the latest fancy dancy version – if they want me to suicide this along with the Government in the UK are going the right way about it :(”

I encouraged her to absolutely not do that and told her I was making a huge push for the media to hear us this week.

PLEASE help Hilary and those like her, and there are so many many more.  Please, someone in the media, tell our story. Tell the world about our blog and our Crusade and how Yahoo has been treating not just us, but the elderly and disabled!

Help us hold Yahoo accountable for their actions! We have faith in the media that the world will know of our plight very soon!

Nightowl >8#




As if we haven’t been insulted, harmed and ruined enough by Yahoo’s ridiculous Neo change, the latest move is even worse. Now we can’t LEAVE!

Yep, you heard me right. Now when group owners attempt to delete a group, nothing happens. The delete option is unavailable to us.  Now when group users attempt to leave a group, they can’t. So many people are having this problem and now find themselves trapped in the Yahoo Neo Matrix.

"Major Glitch with Delete/remove/leave group Functions going on"


No company should be allowed to force users to remain in a broken, buggy system that does not work. This Neo upgrade has been harming users for over 4 months and hurting the disabled and elderly! The disabled have been suffering in silence for months because they are unable to voice their issues. We have taken up their cause – in particular, the SayNoToNeo Group.  This is a group of teens and tweens who have been tirelessly working with 9,000 combined members in that group and their mailbag group to restore the format that the elderly and disabled could use! They are advocating their cause around the world on behalf of elderly and disabled everywhere, including their own friends and relatives.

The Neo format has caused great harm to these users – disabled having seizures and vertigo, PTSD users suffering episodes – and their special equipment doesn’t work with Neo. The elderly have been having confusion, stress and high blood pressure from being unable to participate in their groups. The Neo format is broken, having been rolled out buggy and untested, but even the features that work still make the groups unusable for these users.

Super tiny print, bad colors, flashing ads, etc. all make it impossible to use. Hidden controls, drop down menus that disappear, and other disguised mod functions make it impossible to navigate. Message archives have been turned into endless scrolls, even when the group has 50,000+ messages! Arthritic and disabled hands cannot scroll like that.

Even I, at 52 years old, have many, many problems with the Neo format and can rarely, if ever, use the interface anymore. I have to do it all from mail which causes a host of brand new issues. I can’t do the endless scroll either; it makes me dizzy and is also hard on my hands and wrists.

For 4 months we have endured all this, and for 116 days we have crusaded for justice for these users and for Yahoo to restore the previous Classic format that worked. THIS IS IT, YAHOO! You are running out of time. And not allowing us to delete our groups will NOT solve your issues because my teams and I will scream it out to the world until they hear us!!!!

Mail users got heard, and it’s past time for GROUP users to be heard, too! Look through this blog; read the stories of the users who have been harmed.  Look at the statistics and how many have left. And I now realize that I can’t update the count of those who are leaving because they can’t leave! Thus, no count.

Someone help us stop this madness! I ask the media to please tell the world what has been done and is being done to thousands and thousands of once loyal, core Yahoo users! Hurry, please tell our story before it is too late and nothing is left to save! The disabled and elderly deserve justice!

Nightowl >8#

Update: Since this post, some people have had their delete functions restored, but not all. And Groups are still not working correctly. It’s January 21, 2014 and is now day #142 of our Crusade.

Do The Math…

Owl Mathematician

Millions of loyal users lost their email accounts in July due to inactivity. This included our service men and women. How do you show respect to them for their service/Closing their email accounts and selling them for $1.99

Millions of users have left because of NEO

Hundreds are upset about the Finance and Sports re-design.

MILLIONS are holding you accountable for screwing up your mail service.

Here’s something else to think about.

Do the math

Lasting success is achieved by addition and multiplication, not subtraction or division. If your winning depends on causing someone else to lose, that success is doomed to eventually run out. By contrast, when your success is built by creating new value for the world around you, it can continue to grow indefinitely.

Do the math. When you continue subtracting and dividing, you soon reach the very real limit of zero. But you can continue adding and multiplying with no such limit.

Certainly it is a competitive world. Yet the most successful competitors are those who do not depend on the competition, those who make the whole pie bigger instead of fighting over a single slice.

Real success and real value can never be wrested away from another. Your success and fulfillment must be built by you. Focus on the competition, and thatcompetition will throw obstacles in your path at every turn. Focus on creating new value, and the world will enthusiastically push you forward.

This was posted on the SAYNO2NEO group.