Tweet Fest

 

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Tyger Bryte ‏@Tyger_Bryte 22 Oct

@bonforte Some groups still can’t get to their files and archives. You’ve taken away an ability for them to access or rescue content.

7:43 PM – 22 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 23 Oct

@bonforte https://modsandmembersblog.wordpress.com/2013/10/21/it-doesnt-have-to-be-this-way/ … Better said than I can say it. #DoBetter

1:44 AM – 23 Oct 13 · Details

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Normandeau Newswire ‏@NormandeauNewsw 23 Oct

@Tyger_Bryte @FeatheredLeader @bonforte Can not search Group messages by word; only msg #. #RIPyahoo screen caps http://www.queensbridge.us/

7:40 AM – 23 Oct 13

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Jeri Dansky ‏@JeriDansky 23 Oct

@bonforte Yes, some of complaints reflect change resistance. But some just reflect frustration with bugs & missing features.

2:48 PM – 23 Oct 13

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Matthew Pitts ‏@n8ohu 23 Oct

@bonforte Jeff, where is the usability fix for Yahoo Groups? Over two months now and it’s still nowhere near as easy to use as Classic was.

4:30 PM – 23 Oct 13 · Details

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Shal Farley ‏@ShalFarley 26 Oct

@bonforte Is there a Product Manager for Groups? In early 2012 @ashishparnami took over from @gordonst, but Ashish has been MIA for a year.

1:00 PM – 26 Oct 13 · Details

 

OCTOBER 31st START

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Jeff Bonforte ‏@bonforte 1h

@NormandeauNewsw @tyger_bryte @featheredleader Every bug and feature request in our support system is prioritized for upcoming update.

2:55 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@JeriDansky Which is why the team releases updates and bug fixes 2x per week and has been for 2 months.

2:55 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 1h

@bonforte So you’re finally going to bring back Classic? That’s what every request is.

2:57 PM – 30 Oct 13 ·

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Jeff Bonforte ‏@bonforte

@n8ohu  We know for some the changes are hard, but overall the update has improved usability and engagement for the majority of users.

2:57 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte What you do not realize, is no one will wait for you to fix it. We lost 13,000 more users just yesterday. You have to roll it back

3:16 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 1h

@bonforte If you don’t, no one will be here to worry about it. I can’t make them stay, you took away their access to their archives, sigh

3:16 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 47m

@FeatheredLeader We understand that the new Groups may not be for everyone. No product can be perfect for everyone.

3:17 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 1h

@bonforte Your company is dying underneath you, and you don’t care. Disabled are hurting, Elderly stressed, at risk of strokes, stop NEO.

3:17 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 1h

@bonforte I have been on the phone with investors, advertisers, media. You have to stop this. NOW. If you don’t, nothing will be left.

3:18 PM – 30 Oct 13

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Jeri Dansky ‏@JeriDansky

@bonforte I’m seeing some of those, and very much appreciate it. It’s just the communication re: complaints & changes that seems weak.

3:19 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte Do you realize that my OWN group does not work? Do you understand what you are doing to people? Because you should.

3:19 PM – 30 Oct 13 · Details

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Jeri Dansky ‏@JeriDansky

@bonforte I’ve never heard it said before that updates & bug fixes are being released 2X per week. Is there a place where these are listed?

3:20 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte Neo is a broken failure, destroying people’s lives. You would do better if you admitted that now, rolled it back, did beta tests

3:20 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte The new groups aren’t for ANYONE. Your own advertisers I’ve called have told me they are broken, horrid, don’t work. Stop Neo.

3:21 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 45m

@FeatheredLeader Which is why the team is working hard and releasing 2x a week. Hopefully your issues will be resolved soon.

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Jeff Bonforte ‏@bonforte 1h

@FeatheredLeader It is a mistake to confuse your feelings on Groups with the health of Yahoo, in my opinion.

3:26 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@JeriDansky We are very focused on bringing in your feedback and making updates. We should do better communicating what we are working on.

3:26 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@FeatheredLeader Which is why the team is working hard and releasing 2x a week. Hopefully your issues will be resolved soon.

3:27 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 4h

@FeatheredLeader The new Groups is hear to stay. We are happy to work with you and others to make improvements and fixes to improve Groups.

3:29 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@JeriDansky Some weeks it is 4x. Some weeks only once. But on average 2x. We will try to do a better job communicating the fixes and changes

3:30 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 3h

@bonforte @NormandeauNewsw @tyger_bryte @ShalFarley @n8ohu Do you really think losing 500,000+ people is healthy for Yahoo’s future?

3:30 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@FeatheredLeader Yahoo recently announced 800M+ users & Comscore reports it’s now world’s largest internet service. http://www.forbes.com/sites/timworstall/2013/08/22/yahoo-is-the-number-one-us-website-again-beating-google/ …  By Tim Worstall @worstall

3:34 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 29m

@FeatheredLeader You speak for 100% of Groups users? Wow. Strong claim.

3:35 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu

@bonforte @FeatheredLeader Jeff, the only improvement that would make me, and a lot of other Groups users happy, would be a “Classic option”

3:35 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte @NormandeauNewsw @tyger_bryte @ShalFarley @n8ohu That’s only because Yahoo won’t let people “leave” and delete groups. Many can’t

3:36 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu Tell the truth to the public,that users are leaving then. Let them leave.

3:37 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 4h

@n8ohu I’m sorry to hear that. The new Groups is what we offer our customers going forward. Maybe we’ll change your mind someday. Good luck.

3:37 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@FeatheredLeader So the feature you want most is the ability to delete a Group and all its content?

3:38 PM – 30 Oct 13 ·

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NightOwl =8# ‏@FeatheredLeader 55m

@bonforte I said I represent all groups users & now ymail users have joined the crusade. We’re here to help all of them cope because I care.]

3:41 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte If classic isn’t returned, yep.

3:42 PM – 30 Oct 13 · Details

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Matthew Pitts ‏@n8ohu

@bonforte @FeatheredLeader What part of “we want usable groups for all Yahoo Groups users” do you fail to understand, Jeff?

3:43 PM – 30 Oct 13

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3:46 PM – 30 Oct 13 · Details

NightOwl =8# ‏@FeatheredLeader 4h

@bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu you didn’t answer my question. Is losing all those users healthy for Yahoo?

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Jeff Bonforte ‏@bonforte 3h

@n8ohu @featheredleader Indeed! We want usable Groups for everyone, too. Please report specific issues and feature ideas through support.

3:47 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 49m

@FeatheredLeader So you alone represent tens of millions of Groups users and now over 100M daily Mail users. Wow.

3:48 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu

@bonforte @FeatheredLeader Then start by giving us the option to use Classic, without needing to use a specific browser and plugin.

3:49 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 4h

@FeatheredLeader I know it will only frustrate you to know that usage and engagement is up for Groups.

3:49 PM – 30 Oct 13 · Details

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Suz ‏@OnlyFrogs

@bonforte @FeatheredLeader Usage is up because it takes longer to figure out how to do the things we can still do!

3:50 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@FeatheredLeader @normandeaunewsw @tyger_bryte @shalfarley @n8ohu Fighting for the return of Classic is unproductive. It won’t come back.

3:50 PM – 30 Oct 13 · Details

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Andrew Seales ‏@AndySeales80221 30 Oct

@FeatheredLeader @bonforte You have until November 1st to begin to roll back NEO.

3:54 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@AndySeales80221 Or what?

3:54 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@OnlyFrogs Perhaps. We certainly factor in getting used to the new Groups for some increase in initial usage.

3:55 PM – 30 Oct 13

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Andrew Seales ‏@AndySeales80221 30 Oct

@FeatheredLeader @bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu 2million users and a hit in the stock market?

3:55 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu you are citing an 8/22/13 article about the health of Yahoo. The only

3:57 PM – 30 Oct 13 · Details **********************************************

NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu The only reason it beatGoogle was because of all the complaints on your site.

3:58 PM – 30 Oct 13 · Details

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Andrew Seales ‏@AndySeales80221

@bonforte @FeatheredLeader How many groups disbanded because of NEO?

4:00 PM – 30 Oct 13

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Suz ‏@OnlyFrogs

@bonforte You just don’t get it. It’s not resistance to change; it’s loss of function. All those fixes show how flawed Neo was to start.

4:02 PM – 30 Oct 13

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Andrew Seales ‏@AndySeales80221 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu OH REALLY

4:02 PM – 30 Oct 13 · Details

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Andrew Seales ‏@AndySeales80221

@bonforte @FeatheredLeader @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu Why are some accounts still in ‘classic’?

4:04 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu

@FeatheredLeader @bonforte @Tyger_Bryte @ShalFarley Indeed; I’ve had more trouble in the past 4 months with YMail

4:04 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu 30 Oct

@FeatheredLeader @bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley Yahoo Groups hasn’t been

4:05 PM – 30 Oct 13 · Details

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Matthew Pitts ‏@n8ohu 39m

@FeatheredLeader @bonforte @NormandeauNewsw @Tyger_Bryte @ShalFarley Neo is not user friendly like Classic. Give users a choice.

4:06 PM – 30 Oct 13 · Details

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Jeri Dansky ‏@JeriDansky

@bonforte Better communication would surely be a help. Again, thanks for all that you and the team are doing to fix the Yahoo Groups issues.

4:20 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu 30 Oct

@bonforte @FeatheredLeader Jeff, Many people still use older computers that can’t support the features that Neo requires. Without Classic

4:20 PM – 30 Oct 13 · Details

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Matthew Pitts ‏@n8ohu

@bonforte @FeatheredLeader those users can’t participate in Groups like they could before. Classic might seem obsolete to you, but it’s

4:22 PM – 30 Oct 13 · Details

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Matthew Pitts ‏@n8ohu

@bonforte @FeatheredLeader something that is still needed.

4:22 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte it better come back or you are going to continue to loose customers and members. You have already lost allot

4:29 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @Tyger_Bryte also I have lost 3 groups I owned they went poof into space

4:31 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte #RIPYahoo #SayNoToNEO #YahooDontCare

4:32 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu we never asked for it ur hurting urself

4:33 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@FeatheredLeader @bonforte well if that’s the case I know of 20-39 more groups closing effecting another 15k members

5:38 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader then good bye thanks for nothing NEO is useless and awful unuseable #SayNoToNEO

5:40 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader Jeff She Does!!! And NEO it don’t work u want another 20 30k to leave end of week keep it up

5:55 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms

@bonforte @FeatheredLeader wow u r so sarcastic

5:55 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms

@bonforte @n8ohu nope the 30k in all the groups I am in are moving to FB at least it works NEO don’t #SayNoToNEO

5:57 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader #fireYahoo #SayNoToNEO #YahooDontCare

5:58 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @n8ohu @FeatheredLeader we have and u guys ignore us saying we resist change NOT

6:02 PM – 30 Oct 13 · Details **********************************************

 

Angi SKYWARN ‏@FossilRockFarms

@bonforte I totally doubt that NEO don’t work and more people and groups are leaving and have have word they are

6:04 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms

@n8ohu @bonforte @FeatheredLeader I agree and I have allot of groups and am mod of allot we r thinking of leaving

6:07 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader I beg to differ I have already moved 10 groups and helped move 15 more over 29k because NEO

6:09 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms

@AndySeales80221 @bonforte @FeatheredLeader my est is over 500k and rising daily

6:10 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @Tyger_Bryte @ShalFarley @n8ohu well then thousands more r leaving then cause NEO

6:11 PM – 30 Oct 13 · Details

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Angi SKYWARN ‏@FossilRockFarms

@bonforte @AndySeales80221 us and several thousands more will leave we have allot helping to leave

6:13 PM – 30 Oct 13

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Angi SKYWARN ‏@FossilRockFarms 30 Oct

@OnlyFrogs @bonforte I totally agree its stupid NEO it don’t work #SayNoToNEO

6:15 PM – 30 Oct 13 · Details

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Matthew Pitts ‏@n8ohu 1h @bonforte @FeatheredLeader The only thing that will change my mind is a simple to use option like Classic; I don’t need all the fancy stuff.

6:44 PM – 30 Oct 13 · Details

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Mark Oliver ‏@Mark__Oliver

@bonforte @ShalFarley Jeff: If you hv product manager, what is his or her name?? Thanks. 7:23 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte

@bonforte I’m sorry you don’t care about our happiness. The new yahoo is clearly not for people like me.

7:52 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @ShalFarley @n8ohu How productive is driving off people by rolling out untested products?

7:53 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte @FeatheredLeader @NormandeauNewsw @ShalFarley @n8ohu That’s a choice you make. You could have recoded w/same features.

7:56 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @FeatheredLeader You chose to ignore users needs and key features. Messaging it is a choice too. Choices come from thoughts.

7:57 PM – 30 Oct 13

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Shal Farley ‏@ShalFarley 30 Oct

@bonforte @FeatheredLeader If this were the first or second week of August that answer might fly. At 12+ weeks “soon” has lost all meaning.

7:59 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte And where besides here are you TELLING ANYONE? Learn to communicate, oh SVP of COMMUNICATIONS! You blogging ANY of this?

8:00 PM – 30 Oct 13 · Details

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Shal Farley ‏@ShalFarley

@bonforte @FeatheredLeader I (for one) am happy for Neo to stay. But I also want to switch between it and classic until Neo is up to par.

8:05 PM – 30 Oct 13

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Matthew Pitts ‏@n8ohu

@Tyger_Bryte @bonforte @FeatheredLeader @ShalFarley About as productive as telling people that want simple that they will get used to hard.

8:07 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte How exactly did you expect anyone to be happy with a broken product that didn’t work and has not worked properly for over a month?

8:15 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte What research did you do about what anyone wanted in a system like Groups?

8:15 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@bonforte Don’t twist my words. I said I represent ALL Yusers, meaning, I will help & fight for any & all of them because I care. #yrefugees

8:16 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte What testing did you give this pigpile before ambushing on live users who were actively using it?

8:17 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte How many brand new users did you acquire that never used Groups before since you rolled out this mess? Let’s do talk numbers.

8:18 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Are you planning to share a list with us of what your priority list is? Or just more typical mushroom treatment from Yahoo?

8:19 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte ProTip: In absence of info, people assume the worst. Also: Petulant snottiness is out as a way to help PR. #HireSomebodySkipper

8:21 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte if you guys prefer I can stop talking to you on Twitter. I try to answer questions but I am threatened, called names, etc.

8:47 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte it highly discourages from communicating. Calling me a liar. Calling us stupid. Etc. I am not saying this about you, but it

8:48 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte certainly discourages. You guys can get PR responses if you want. You called me “Skipper”. I was bummed you decided to be rude

8:51 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte you had been thoughtful and reasonable prior to that.

8:52 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte the most important thing is Classic is not coming back. Once that is accepted we can focus on specific bugs and features.

8:53 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte The whole thing is a bug and until you restore all the old features you don’t have the same product.

8:55 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Yahoo has been rude and foolish to us, and continues that trend. It hardly inspires respect.

8:56 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte I am very sorry people are angry, but attacking me and the team is very counterproductive, no matter how frustrated they are.

8:56 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte I don’t think near as many would care if you had rolled out something that worked and had all the same features.

8:57 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte No one cares about paint. They care about working. At the rate of 2/wk you’ll have this thing fixed by 2015. Judging by forum.

8:58 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte if people hate the new Groups, we understand they will leave. Of course. If they want to focus on improving the new Groups,

8:58 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte What’s respectful to users about any of this process?

9:00 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Its a little late to ask people what they want. That should have been done up front. Why were you willing to sacrifice users?

9:04 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte we are happy to engage. The Groups team is primarily engineers and product people. They are working very hard to keep improving

9:04 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte So is ignoring the situation and coating it with hypespeak like happens on the forums and the blog. It inspires even more anger.

9:04 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Just answer me this, if you are able to: Why did it get rolled out in the state it was?

9:06 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte I’ve asked the team to publish closed bugs and updates. They will, and they are working hard. Support forums prioritize fixes.

9:08 PM – 30 Oct 13 from Castro, San Francisco

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Terry S ‏@Apacapacas

@bonforte Can you please explain the rationale behind destroying egroups? You know Neo isn’t going to work for the majority of your members

9:08 PM – 30 Oct 13

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Terry S ‏@Apacapacas 30 Oct

@bonforte so I can only assume you (Yahoo!) want egroups to follow the same path that GeoCities and Webrings followed: to destruction.

9:09 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte The reality is that all product changes upset some users and make others happy. We make these trade offs every day.

9:10 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte I just wish this hard work had happened before rollout. Again, too little and too late, 60+ days later: still w/o basic functions

9:11 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte right. 2015. There we go again. This isn’t working. Sorry this can’t be more productive.

9:12 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte

@Apacapacas that is not a correct statement.

9:13 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte

@Apacapacas Geocities died because it wasn’t updated over time. That was the risk Groups faced.

9:14 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Your forum has over 1000 issues reported. 2/wk = long time. Its called sarcasm.

9:16 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @Apacapacas that’s understandable, but why did it not get proper testing? Why leave out features in use?

9:17 PM – 30 Oct 13

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Terry S ‏@Apacapacas 30 Oct

@bonforte nothing happens. No one indicates that our complaints are heard. Tell us WHY Yahoo won’t bring back Classic, when it worked well

9:18 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte I know you guys keep saying that the majority of groups are broken. It simply isn’t correct.

9:20 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte No no, just a number of necessary features. Like for example (in my case) being able to change an e-mail address.

9:21 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte When it came out two months ago, messages didn’t format right, buttons didn’t work, it took 1 month to get apostrophe’s to parse.

9:22 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@Apacapacas that isn’t the case. Hundreds of bugs have been fixed. Many more are coming. We have been in forums taking feedback actively.

9:22 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Well, whatever, fixing bugs is not really to my point of conversational interest. I’ve asked my questions.

9:25 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@Tyger_Bryte @bonforte I can personally attest to a button that has no code attached, but it’s pointless. So I have a proposition for you

9:27 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@Tyger_Bryte @bonforte Here’s the deal. If you truly believe, Yahoo has done nothing wrong by hurting people & destroying their groups,

9:27 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@Tyger_Bryte @bonforte And you feel that it wouldn’t bother you a bit if all us “old Classic Fogeys” up & left, then here’s the deal for you

9:28 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@Tyger_Bryte @bonforte Roll it back give them their classic, give them their archives. I’ll oversee every one archiving them, until the last

9:28 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@Tyger_Bryte @bonforte & we’ll get our archives & take off and never darken Yahoo’s door again. If you don’t care if we leave, let us.

9:29 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@Tyger_Bryte @bonforte And if Y’s done nothing wrong, you won’t mind my telling every single media I can talk to what Y has done to users..

9:30 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@Tyger_Bryte @bonforte We gave up making you & Y listen long ago. Now we’re talking to stockholders, advertisers, & media with facts.

9:30 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte @n8ohu Not even close. The pages don’t even load. The buttons don’t work. Messages won’t open. sorry, not true.

9:32 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte I have a new question for you. If there are still users who have no access to archives, will they get priority fixes?

9:33 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@FeatheredLeader @Tyger_Bryte this isn’t an issue of blame. Right or wrong. If you want to blame someone, pick me.

9:34 PM – 30 Oct 13 from Castro, San Francisco · Details

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Jeff Bonforte ‏@bonforte

@FeatheredLeader @Tyger_Bryte going non-productive again.

9:34 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @FeatheredLeader Then make it productive, answer some questions I’ve put to you about the whys here.

9:39 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@FeatheredLeader Groups users have been emailing the media aggressively for weeks.

9:40 PM – 30 Oct 13 from Castro, San Francisco · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte I can’t promise any user gets priority. There are many factors that go into our prioritization.

9:44 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte I’m just saying, that for some basic function is still broken. It would go along way to make a fast track for those folks.

9:46 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Archive access is really a big issue, and some don’t have it.

9:46 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Without that, you don’t really have a group.

9:46 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte We can get you a list if you can get a fast track lined up for that fix.

9:47 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@bonforte Yep & I’ve talked to many of them on the phone. & the Stockholders, & the advertisers. And I will continue until the truth is out.

9:49 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte I agree with that. Some problems are are harder than others. Priority is a combo of impact and velocity. Will investigate.

9:51 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte would love that.

9:51 PM – 30 Oct 13 from Castro, San Francisco · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Seems like basic usability (like site loading) would be high on the list though?

9:51 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@FeatheredLeader we know. Groups users are passionate and have good tools to organize their efforts!

9:53 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte it is. we have made a lot of progress. We will keep hammering away. Many of these issues only appear at massive scale vs in QA.

9:55 PM – 30 Oct 13 from Castro, San Francisco · Details

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Tyger_Bryte That won’t be accepted. Because you clearly have never used a classic Group, or you’d understand why neo fails for it

9:54 PM – 30 Oct 13 · Details

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Terry S ‏@Apacapacas 30 Oct

@bonforte Why did Yahoo roll out Neo before fixing the ‘hundreds of bugs’ you referred to?

9:56 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte OK, so if a list of those affected by access to archives and loading issues would be helpful to the fix, let @FeatheredLeader know

9:56 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte I would then question the efficacy of your QA, as I hope you would too. Other companies don’t have these issues, and not this long

9:57 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@FeatheredLeader I’ve been a Groups user since 2000. We used it in my 2nd startup (http://i-drive.com ). A skydiving group since 2001.

9:58 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte

@FeatheredLeader my son’s school uses it.

9:58 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte Structurally, I mean, not effortwise. People can only use the tools they have, If this is the result, you need better tools.

9:59 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte And again, I mean devices. That’s a joke.

9:59 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@bonforte @Tyger_Bryte The reality is it DOES NOT work. It was rolled out to people without warning, and hurts them. It’s a failure.

9:57 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Tyger_Bryte If it was truly not unethical to hurt all these users, destroy their photos, archives & lives, just make a public

9:57 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@bonforte @Tyger_Bryte statement, ok, we;ve destroyed groups, you won’t get them back. Bye, have a nice life and don’t kill yourself.

9:58 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Tyger_Bryte YES, there are people wanting to KILL THEMSELVES over this mess. And you don’t care. NEO=FAIL. Yahoo – RIP

9:58 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@bonforte @Tyger_Bryte Guess you won’t mind if the media knows that either. Yahoo published the 5 biggest product failures today. NEO is #6.

9:59 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Apacapacas all releases go out with hundreds of bugs. This one more than normal/desired. Hard to explain but it is because it was so old.

10:01 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte

@Apacapacas the old Groups runs on technology that is no longer remotely modern, which in tech causes tons of issues from QA to monitoring

10:02 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @Apacapacas Even that SIMPLE statement would have helped folks months ago or better still, in advance.

10:03 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@bonforte @Tyger_Bryte I spoke to one of your engineers the other night. He didn’t even know what the Neo interface was.

10:03 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @Apacapacas Also helpful insight.

10:04 PM – 30 Oct 13

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Mark Oliver ‏@Mark__Oliver 30 Oct

@bonforte @Apacapacas Why won’t you just duplicate the groups with new software instead of removing features and making harder to use?

Details

10:05 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Tyger_Bryte It is too, you have no clue.

Details

10:05 PM – 30 Oct 13 · Details

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NightOwl =8# ‏@FeatheredLeader

@Tyger_Bryte @bonforte Same exact thing here. Tried to change my email, no code attached to the button, period. Fancy button, no function.

10:05 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Apacapacas to recruiting new engineers. How we build big systems has evolved a lot since 1998. Groups old backend is very, very fragile.

10:06 PM – 30 Oct 13 from Castro, San Francisco

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Tyger_Bryte tradeoffs that = elderly people at risk of strokes because of the devastation Yahoo wrought on their groups? Wow.

10:07 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte the issue is that the old Groups backend is so old and fragile. It is hard to explain but we knew the transition would be bumpy

10:08 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @Apacapacas Were servers still needing to be 98 compatible? I would doubt the Groups users in general would have known that.

10:08 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte and we are focused to get out the other side rather than turning around. The old system was not uniform and pristine.

10:09 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Goes back to my initial questions of why the heck with all that knowledge didn’t you warn for folks to hang on for the ride?

10:09 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Mark__Oliver @Apacapacas it isn’t that easy. And we definitely do have ideas on where we want to take Groups in the next couple of years.

10:13 PM – 30 Oct 13 from Castro, San Francisco

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@Tyger_Bryte @bonforte Exactly. If Yahoo truly cares, stop Neo now, fix it for later, and give people back their archives.

10:14 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@FeatheredLeader please report the bug to support with detail. Those are easier issues to fix and can be done quickly.

10:14 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @Mark__Oliver @Apacapacas So sort of a “to get there, we have to go here first”

10:15 PM – 30 Oct 13 **********************************************

Tyger Bryte ‏@Tyger_Bryte

@bonforte @FeatheredLeader Err, no offense but it’s been a month since I reported my version of same issue. Customer Care went silent.

10:16 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte @FeatheredLeader They told me tech says “fixed”, still doesn’t work to this day. No one will answer my tweets. Just FYI.

10:17 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte @FeatheredLeader I fixed it with the workaround. Unsubbing and getting readded works too. Annoying but workable.

10:17 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte agreed. Given the history we were bunkered down. We could have done better on prepping. Same with the Mail release. My bad.

10:21 PM – 30 Oct 13 from Castro, San Francisco

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NightOwl =8# ‏@FeatheredLeader 30 Oct

@bonforte @Mark__Oliver @Apacapacas Yep to oblivion at the rate you are going. I assure you, they won’t wait two years. (sigh).

10:22 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte I will say that a thoughtfully written blogpost, hat in hand, saying the same things you revealed tonight would go a long way.

10:23 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte The blog is full of glibness, and it needs a serious addressing of these things. No one had any of this perspective until now.

10:24 PM – 30 Oct 13 · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte You have a product still riddled with bugs and blog makes it sound like it is somehow seen as improved over classic. Needs honesty

10:25 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte @Mark__Oliver @Apacapacas yes. it isn’t black and white, but we couldn’t stop groups. And time was ticking on the backend.

10:27 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte try dropping my name. Or just message me with details.

10:28 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte send it to me. With a ticket number if you have it.

10:29 PM – 30 Oct 13 from Castro, San Francisco · Details

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte I appreciate that.

10:32 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte agreed. I’ll write something up when I finish a couple other fires. Have to be very precise in my words with Groups. 🙂

10:32 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte I’d feel bad jumping the line, some folks need more than me. I’ll look it up if you want, but I’m good for now.

10:33 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte I will address that. They are feeling beaten up I think. Still need to be professional and productive. Good advice.

10:33 PM – 30 Oct 13 from Castro, San Francisco · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte well in many ways it is a huge step forward. But you guys don’t want to hear all the things that went right.

10:34 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte it is a minor miracle Groups stood up at all during the update. I really mean brittle and old.

10:35 PM – 30 Oct 13 from Castro, San Francisco · Details

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Well, with a heartfelt, straightforward statement or two, we can rebuild. Just need to open the door to the bunker I guess.

10:35 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte it is helpful if you give me specifics. Maybe it can be fixed easily (velocity). Impact and velocity are both factors.

10:40 PM – 30 Oct 13 from Castro, San Francisco

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte for some, at least. Others want blood. 😛

10:41 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte I’ll assume you mean that in a productive way.

10:41 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte OK, will gather some details and send along.

10:42 PM – 30 Oct 13

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Some of us have been ambushed before. As you say, the history is a factor. For many the foreseeability was too high to forgive.

10:43 PM – 30 Oct 13

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Jeff Bonforte ‏@bonforte 30 Oct

@Tyger_Bryte I have to tell you, Marissa is an amazing CEO. Without her Groups would have died. I am 100% sure of this.

10:44 PM – 30 Oct 13 from Castro, San Francisco · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte absolutely. When customers are unhappy they don’t want to hear things went 80 or 90% well. We know that.

10:46 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte 30 Oct

@bonforte The longer the explanations wait, the worse it gets. The reaction is actually pretty normal for people who care about a product.

10:47 PM – 30 Oct 13 · Details

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Jeff Bonforte ‏@bonforte

@Tyger_Bryte right.

10:48 PM – 30 Oct 13 from Castro, San Francisco

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Tyger Bryte ‏@Tyger_Bryte

@bonforte Well, you have my points and I have the info I was hoping for. Thanks for opening the door wide enough.

10:50 PM – 30 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@FossilRockFarms @AndySeales80221 @bonforte I really believe it’s closer to the 2 million, but we don’t have enough #’s, just deletions

11:53 PM – 30 Oct 13

OCTOBER 31st

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NightOwl =8# ‏@FeatheredLeader

@FossilRockFarms @AndySeales80221 @bonforte but think about it. For every deletion if you guess at least 20 users, 5 groups gone =100 users

12:14 AM – 31 Oct 13

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NightOwl =8# ‏@FeatheredLeader

@FossilRockFarms @AndySeales80221 @bonforte I would have to agree. Have to see if Naveed ever left too, he’ll take 500,000 & WebExp 20,000

12:15 AM – 31 Oct 13

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Shal Farley ‏@ShalFarley 31 Oct

@bonforte @FeatheredLeader But irrelevant to Neo, the numbers are for July. Besides, even +/-100% in groups would be swamped in Yahoo total.

1:42 AM – 31 Oct 13 · Details

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Nubia ‏@Nubia_group

@bonforte @Tyger_Bryte i am a group owner 38.000+ members – and i can tell you that Marissa is killing our groups you mistake

3:19 AM – 31 Oct 13

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Nubia ‏@Nubia_group 31 Oct

@bonforte @Tyger_Bryte managing a yahoo NEO group became a nightmare necause of all features NOT WORKING and MISSING

3:20 AM – 31 Oct 13 · Details

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Nubia ‏@Nubia_group 31 Oct

@bonforte @Tyger_Bryte I am not against CHANGE but change means for BETTER service but not removing features necessary to manage groups

3:21 AM – 31 Oct 13 · Details

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Nubia ‏@Nubia_group 31 Oct

@bonforte @Tyger_Bryte imagine cannot approve new members on the web – errors messages even i mailed 3 times cust. care they cannot solve !

3:22 AM – 31 Oct 13 · Details

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Matthew Pitts ‏@n8ohu 31 Oct

@bonforte Two or more clicks to get to what used to take one click isn’t “more engaging” to me which is why I avoid visiting the website now

8:36 AM – 31 Oct 13 · Details

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Moshe ‏@Freedenberg Protected Tweets 31 Oct

@bonforte @FeatheredLeader @Tyger_Bryt Jeff, I appreciate the fact that you guys are now talking instead of PC press releases

10:01 AM – 31 Oct 13 · Details

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Moshe ‏@Freedenberg Protected Tweets 31 Oct

@bonforte @Tyger_Bryte let us all work together to solve the differences

10:04 AM – 31 Oct 13 · Details

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